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At AeronFly, your security is our top priority. We are committed to safeguarding your personal and financial information by implementing the highest standards of security for all transactions. Please review our Payment Security Policy to understand how we protect your data and ensure a safe, secure online booking experience.
AeronFly will never ask for your complete credit card details, password, or other sensitive information via email or phone. If you receive any such request, treat it as fraudulent and contact us only through official channels.
Encrypted Transactions: All payments made through AeronFly are processed via a secure payment gateway that uses advanced encryption technology (SSL/TLS) to protect your data during transmission. This ensures that your sensitive information — such as credit card details — is securely encrypted and cannot be intercepted by unauthorized parties.PCI DSS Compliance: Our payment processing partners comply with the Payment Card Industry Data Security Standard (PCI DSS), which sets stringent requirements for protecting cardholder data. This compliance ensures that your payment information is handled with the highest level of security.
Confidentiality: We do not store or retain your payment details on our servers after the transaction is completed. Your personal and financial information is only used for the purpose of processing your payment and is never shared with third parties, except as required to complete the transaction.Secure User Accounts: For your convenience and security, we recommend creating a user account on our platform. Your account information is protected by a strong password, and we encourage you to use a unique and complex password to further safeguard your account.
Verification Processes: To protect against fraudulent transactions, we may employ additional verification processes — including, but not limited to, requesting identification or verification of payment details. These measures help ensure that your payment is authorized and secure.Transaction Monitoring: Our systems continuously monitor transactions for any unusual or suspicious activity. If any discrepancies are detected, we may contact you directly to verify the transaction before proceeding.
Personal Information Protection: While we take extensive measures to protect your information, we also encourage you to take precautions. Always use secure networks when making payments and never share your login credentials or payment details with anyone.Reporting Issues: If you suspect any unauthorized use of your account or payment information, please contact us immediately. We are here to assist you and will take prompt action to secure your information and resolve any issues.
Refund Policy: Refunds are processed according to our Refund Policy. In cases of disputed transactions, please contact our support team for assistance. We will work with you and our payment partners to resolve any issues promptly.Chargeback Protection: We adhere to industry standards for handling chargebacks and dispute resolutions. If you believe a charge was made in error, please reach out to us so we can investigate and resolve the matter.
Contacting Us Safely: When contacting AeronFly for support, use only the official contact information provided on our website. We will never ask for your complete credit card details, password, or other sensitive information via email or phone.
Only use AeronFly’s official contact channels for any account or payment-related queries. Unsolicited requests for sensitive data are not from AeronFly.
Your trust is important to us, and we are committed to providing a safe and secure payment experience. For any questions or concerns regarding our Payment Security Policy, please contact our customer support team: