> ## Documentation Index > Fetch the complete documentation index at: https://developers.aeronfly.com/llms.txt > Use this file to discover all available pages before exploring further. # AeronFly Tour Cancellations, Changes, and Refunds Guide > Understand AeronFly's cancellation process, refund timelines, and service-specific policies for flights, hotels, packages, visas, and insurance. Travel plans sometimes change, and AeronFly is committed to making the cancellation and refund process as clear and straightforward as possible. Refund eligibility and timelines vary depending on the service you booked and the policies of the underlying providers — read this page carefully so you know exactly what to expect before you submit a request. ## How to Request a Cancellation All cancellation and refund requests must be submitted in writing by email. Phone calls and WhatsApp messages are not treated as official cancellation requests unless subsequently confirmed in writing by AeronFly. Send an email to [letsconnect@aeronfly.com](mailto:letsconnect@aeronfly.com) with the following information: * Your **booking reference number** * The **full name** of the lead traveler * The **service(s)** you wish to cancel * The **reason** for cancellation (optional but helpful for faster processing) AeronFly will respond with a written acknowledgment confirming receipt of your cancellation request. Keep this acknowledgment — it is your official record that the request was received and the process has begun. Once your cancellation is confirmed and the applicable refund amount is determined (after deducting any charges per the relevant policy), AeronFly will process your refund. Depending on the service type: * **Standard refunds** are completed within **30 working days** of vendor confirmation. * **Payment-method-dependent refunds** typically take **7–14 business days** from the date of processing, though some may take longer due to banking procedures. Only email communications sent to **[letsconnect@aeronfly.com](mailto:letsconnect@aeronfly.com)** are recognized as official cancellation or refund requests. Requests made via phone, WhatsApp, or any other channel are not binding until confirmed in writing by AeronFly. ## Cancellation Rules by Service Type The refund amount you receive depends on the specific rules of the service you booked. Review the relevant section below before submitting your request. **Refundable tickets:** If you purchased a refundable fare, you may be eligible for a full or partial refund subject to the airline's cancellation policy. Applicable service fees will be deducted from the refund amount. **Non-refundable tickets:** Non-refundable fares are generally not eligible for cash refunds. Some airlines may allow date changes or issue travel credits — check the specific fare rules on your booking confirmation. **Cancellation fees:** Any cancellation charges are determined by the airline's fare rules and will be deducted before the refund is issued. **Free cancellation rates:** If your reservation includes a free cancellation window, cancel before the specified cut-off time to receive a full refund to your original payment method. **Non-refundable rates:** Bookings made at non-refundable rates are not eligible for refunds. Some hotels may offer date changes or credits at their own discretion. **No-show and early check-out:** No refund is issued for no-shows or early check-outs. The full reservation amount is charged regardless of whether you use the accommodation. **Customized packages:** Refunds are governed by the cancellation policy outlined in your specific itinerary. Cancellation fees may apply based on how far in advance you cancel and the terms of each individual component. **Group tours:** A non-refundable deposit is typically required when booking group tours. The remaining balance may be refundable depending on how far in advance you cancel relative to the tour's start date — refer to your itinerary for the exact sliding-scale schedule. **Processing fees after submission:** Visa service fees are non-refundable once the application process has begun, regardless of the outcome. This applies whether the visa is approved, rejected, or delayed. **Cancellation before submission:** If you cancel your visa application before it is submitted to the consulate or embassy, a partial refund may be considered at AeronFly's discretion. Contact the team promptly if you need to withdraw an application before submission. **Grace period cancellations:** Travel insurance policies may be refundable within a specified grace period after purchase, provided that **no claims have been made** and your **trip has not yet commenced**. Refer to the specific terms of your insurance policy for the exact grace period and conditions. **After the grace period or post-trip-start:** No refund is available once the grace period has elapsed or the insured trip has begun. ## Force Majeure AeronFly is not liable for cancellations, delays, or disruptions caused by events beyond its reasonable control. These include — but are not limited to — natural disasters, earthquakes, floods, pandemics, government-imposed travel restrictions, airline failures, strikes, or civil unrest. In force majeure situations, AeronFly will work with you and the relevant service providers to explore alternatives such as travel credits or rebooking where possible, but refund obligations under normal policies may not apply. Force majeure events relieve both AeronFly and customers of liability for non-performance. If your trip is affected by such an event, contact AeronFly as soon as possible to discuss the available options. ## Contact Us Reach the AeronFly support team for cancellation requests, refund status updates, or any questions about this policy. [letsconnect@aeronfly.com](mailto:letsconnect@aeronfly.com) — the only official channel for cancellation and refund requests. +91 73780 73781 — Monday to Friday, 10:00 AM – 6:00 PM IST.